Really? I just sat down to order more hay from this wonderful farm and noticed a comment about it being 'garbage'.... I totally disagree - this is the softest hay I have EVER found and all of my animals (rabbits, guinea pigs, chinchilla, tortoise) won't eat any other of the yucky coarse brands..... With all other brands, I get hay "splinters" in my hands when I touch it - but never have gotten splinters from Sweet Meadow's hay! I won't use any other hay every again. In fact, I usually drive 1 1/2 hours to their farm to pick up my hay....its that good! I wish I could rate it higher than 5 stars......